• FREQUENTLY ASKED QUESTIONS

    What are box office hours?

    The current box office hours are Monday - Friday 10 AM - 5 PM. Starting September 9th the box office will be open Monday - Saturday 10 AM - 5 PM throughout the hockey season.

    What time do the doors open?

    Doors will open at least 60 minutes prior to the start of the event.

    What is the minimum age of a child needing to buy a ticket?

    This varies from event to event. For most events the rule is that children who have celebrated their second birthday must purchase a ticket to enter the facility. Children who have not reached their second birthday and will not be occupying a seat do not need to purchase a ticket. Contact our box office for more information.

    May I bring a backpack?

    Backpacks and large bags are not permitted. All items brought into the Sommet Center are subject to a security search.

    What if my tickets are lost or stolen?

    Keep your tickets in a safe place until the event, but if they are lost or stolen, please let us know as soon as possible. Proof of purchase will be required to receive a lost ticket voucher. On a side note, the sun and heat will severely damage ticket barcodes and printing. Please store in a cool place.

    Where should we park? Where is bus parking?

    Paid public parking is located all around the arena for $5.00-$10.00, depending on the event. All parking lots are privately owned. If you would like to coordinate bus parking, please call Central Parking at 615-259-3898.

    What is the camera and video camera policy?

    The camera policy varies from event to event. Contact our box office for more information. Absolutely no video recorders are allowed in the building.

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